{"id":432,"date":"2025-04-01T15:57:43","date_gmt":"2025-04-01T19:57:43","guid":{"rendered":"https:\/\/mdm-insurance.ca\/fr\/?p=432"},"modified":"2025-04-01T16:00:26","modified_gmt":"2025-04-01T20:00:26","slug":"mdms-commitment-to-service","status":"publish","type":"post","link":"https:\/\/mdm-insurance.ca\/fr\/2025\/04\/01\/mdms-commitment-to-service\/","title":{"rendered":"Engagement de service"},"content":{"rendered":"\n

Notre politique et notre engagement envers les normes de service<\/h2>\n\n\n\n
    \n
  1. Notre d\u00e9lai de traitement des demandes de remboursement de soins de sant\u00e9 et dentaires est d'environ 2 \u00e0 3 jours ouvrables.<\/li>\n\n\n\n
  2. Les r\u00e9clamations d'invalidit\u00e9 de courte dur\u00e9e sont trait\u00e9es dans les 2 \u00e0 3 jours ouvrables suivant la r\u00e9ception de la r\u00e9clamation compl\u00e8te. Une fois qu'une r\u00e9clamation compl\u00e8te est re\u00e7ue, elle sera jug\u00e9e et, si elle est approuv\u00e9e, le paiement sera effectu\u00e9 le jour m\u00eame.<\/li>\n\n\n\n
  3. Les formulaires de demande de soins m\u00e9dicaux et dentaires incomplets sont rarement renvoy\u00e9s pour correction. Nous apporterons les corrections possibles par t\u00e9l\u00e9phone et ces r\u00e9clamations seront trait\u00e9es dans un d\u00e9lai de 1 \u00e0 2 jours ouvrables.<\/li>\n\n\n\n
  4. Avec une adresse e-mail de membre valide, une explication des prestations pour les r\u00e9clamations de soins de sant\u00e9 et\/ou dentaires sera envoy\u00e9e par e-mail dans les 1 \u00e0 2 jours ouvrables suivant le traitement.<\/li>\n\n\n\n
  5. Si un membre a autoris\u00e9 le d\u00e9p\u00f4t direct, le paiement des r\u00e9clamations de soins de sant\u00e9 et\/ou dentaires sera d\u00e9pos\u00e9 sur le compte du membre dans un d\u00e9lai de 1 \u00e0 2 jours ouvrables.<\/li>\n\n\n\n
  6. Les ch\u00e8ques de r\u00e9clamation perdus ou \u00e9gar\u00e9s sont remplac\u00e9s dans les 1 \u00e0 2 jours ouvrables suivant la notification \u00e0 notre bureau.<\/li>\n\n\n\n
  7. Les pr\u00e9d\u00e9terminations pour les prestations dentaires seront effectu\u00e9es dans un d\u00e9lai de 1 \u00e0 2 jours ouvrables.<\/li>\n\n\n\n
  8. Pour les clients et membres existants, les cartes d'avantages \u00e0 paiement direct sont envoy\u00e9es dans les 1 \u00e0 2 jours ouvrables suivant l'inscription ou l'avis de modification du traitement de la couverture.<\/li>\n\n\n\n
  9. Les nouveaux groupes re\u00e7oivent les documents des employ\u00e9s dans les 15 jours ouvrables suivant la r\u00e9ception du dossier de candidature complet. Les r\u00e9clamations de soins m\u00e9dicaux et dentaires sont trait\u00e9es \u00e0 compter du premier jour de couverture.<\/li>\n\n\n\n
  10. Les informations soumises via la zone s\u00e9curis\u00e9e de notre site par les membres et les administrateurs seront t\u00e9l\u00e9charg\u00e9es sur notre syst\u00e8me d'ici la fin du jour ouvrable suivant.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Notre politique et notre engagement \u00e0 fournir un haut niveau de service garantissent que notre priorit\u00e9 est toujours le client.<\/p>\n","protected":false},"author":1,"featured_media":619,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[2],"tags":[],"class_list":["post-432","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured"],"yoast_head":"\nEngagement de service - 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